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Central Art Support

Here you'll find answers to questions we get asked every day, from store hours to custom framing. Can't find what you're looking for? Give us a call or fill out the contact form at the bottom of the page, and we'll do our best to satisfy your curiosity.

Frequently Asked Questions

The following provides answers to some of the frequently asked questions that we recieve here at Central Art.

In the heart of downtown Medford on the corner of 6th & Central. Get directions here.

There is plenty of 2-hour parking close to Central Art: Street parking on Central and 6th streets right next to the store, parking garage is ½ block East on 6th street, and there is also a parking lot behind Central Art off 6th & Front street next to Habaneros restaurant. 

 *Temporary Store Hours: Monday-Friday 10am-3pm, Saturday 10am-3pm, Sunday Closed

Central Art has classes and workshops in their classroom next door. We also promote art classes held throughout the region. Check out our events and classes here.

We send out monthly emails with promotions and information. Click here to sign up.

Art association members and current students receive 10% off non-sale items. Teachers and volume buyers can contact Dan for additional discounts. Discounts must be asked for prior to purchase. There is no “double discounting”. To receive further discounts, sign up to receive current coupons and promotions.

Yes. You can purchase them for any amount you choose. Lost your gift certificate? We keep records of unused gift certificates so we can look it up for you.

Must have sales receipt to receive refund. All returns must be made within 90 days of purchase. No returns on used or opened product. No returns on books, paper products or special orders. 10% restocking fee may apply on items over $50.

If we don’t carry something, chances are we can get it for you in less than 2 weeks. We enjoy the occasional challenge of finding the odd or obscure items also.

Yes, we ship anywhere in the US. You can call, email or fax us your order and we will get it out to you promptly. We ship USPS Priority and UPS Ground. You can get our contact information here.

Ask your question on the forum to get feedback from staff and local artists. Plus, check out the how to section for video tutorials or instructions. If we don’t have the information you are looking for call or send us an email and we will help find answers to your questions.You can find our contact information here.

We have a full service custom framing department that does all of the work in-house. Our framers have over 75 years of experience in preserving and presenting your artwork and memories.

We can usually get a framing job finished within 2 weeks or less. We carry the largest supply of in-stock frame moulding, mat board and picture framing glass, which can expedite your framing order.

Our “ballpark” ranges from $20-$1,000: depending on what materials will be used, size, conservation needs, etc. The best thing to do is to bring your items in so a framer can work with you to give you an accurate price.

We don’t need to! Our daily pricing matches (if not beats) the big chains claim to 50% off (or other crazy deals). Those chains inflate their everyday pricing in order to get you to come in thinking you’re saving a bundle. Not true! Plus, we do all of our work in house – nothing gets sent out to an unknown framer.

We have all of the components for you to do the framing yourself: Mat cutters, frames, glass, board, tape, cleaners & hardware.

Can't Find The Answer?

Please feel free to reach out to Central Art by using the contact information below or by using our convienent, easy to use contact form.