Frequently Asked Questions
The following provides answers to some of the frequently asked questions that we receive here at Central Art.
Where is Central Art located?
In the heart of downtown Medford on the corner of 6th & Central. Get directions here.
Where can I park?
There is plenty of 2-hour parking close to Central Art: Street parking on Central and 6th streets right next to the store, the parking garage is ½ block East on 6th street, and there is also a parking lot behind Central Art off 6th & Front street next to El Paraiso restaurant.
What are your store hours?
Monday-Friday 10am-6pm, Saturday 10am-5pm, Sunday Closed
What classes are offered at Central Art Supply?
Central Art has classes and workshops in their classroom next door. We also promote art classes held throughout the region. Check out our Events and Classes page.
How do I sign up for your mailing list, newsletters?
We send out monthly emails with promotions and information. Sign up on our Home page.
Do you offer discounts?
Art Association members and current students receive 10% off non-sale items. Teachers and volume buyers can contact Dan for additional discounts. Discounts must be asked for prior to purchase. There is no “double discounting”. To receive further discounts and exclusive offers, sign up to become a customer VIP (Very Important Painter).
Do you have gift certificates?
Yes. You can purchase them for any amount you choose. Lost your gift certificate? We keep records of unused gift certificates so we can look it up for you.
What is your return policy?
Must have a sales receipt to receive a refund. All returns must be made within 90 days of purchase. No returns on used or opened product. No returns on books, paper products or special orders. 10% restocking fee may apply on items over $50.
Can I special order a product you don’t carry?
If we don’t carry something, chances are we can get it for you in less than 2 weeks. We enjoy the occasional challenge of finding the odd or obscure items also.
Do you ship? And how can I place an order for supplies I need shipped?
Yes, we ship anywhere in the US. You can order online, call, or email us your order and we will get it out to you promptly. We ship USPS Priority, FedEx and UPS.
Have a question about product use or technique?
Direct your questions via email to firstname.lastname@example.org, or call 541-773-1444 to get feedback from staff, or follow us on Facebook and start a conversation with other artists in the feed. Plus, check out our YouTube channel for video tutorials or instructions. If we don’t have the information you are looking for call or send us an email and we will help find answers to your questions.You can find our contact information on our Home page.
Do you do custom framing?
We have a full-service custom framing department that does all of the work in-house. Our framers have over 75 years of experience in preserving and presenting your artwork and memories.
What is the average time frame for a custom framing job?
We can usually get a framing job finished within 2 weeks or less. We carry the largest supply of in-stock frame molding, mat board, and picture framing glass, which can expedite your framing order.
Can you give me a “ballpark” price for custom framing?
Our “ballpark” ranges from $20-$1,000: depending on what materials will be used, size, conservation needs, etc. The best thing to do is to bring your items in so a framer can work with you to give you an accurate price.
Do you have coupons or discounts on custom framing?
We don’t need to! Our daily pricing matches (if not beats) the big chains claim to 50% off (or other crazy deals). Those chains inflate their everyday pricing in order to get you to come in thinking you’re saving a bundle, which is not true! Plus, we do all of our work in house – nothing gets sent out to an unknown framer.
Do you sell items for do-it-yourself framing?
We have all of the components for you to do the framing yourself: Mat cutters, frames, glass, board, tape, cleaners & hardware.