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541.773.1444        101 N. Central Ave. Medford, Oregon 97501
MON-FRI: 10-6 | SAT: 10-5 | SUN: Closed

Frequently Asked Questions

The following provides answers to some of the frequently asked questions that we receive here at Central Art.

Where is Central Art located?
In the heart of downtown Medford on the corner of 6th & Central. Get directions here.

Where can I park?
There is plenty of 2-hour parking close to Central Art: Street parking on Central and 6th streets right next to the store, the parking garage is ½ block East on 6th street, and there is also a parking lot behind Central Art off 6th & Front street next to El Paraiso restaurant.

What are your store hours?
Monday-Friday 10am-6pm, Saturday 10am-5pm, Sunday Closed

What classes are offered at Central Art Supply?
Central Art has classes and workshops in their classroom next door. We also promote art classes held throughout the region. Check out our Events and Classes page.

How do I sign up for your mailing list, newsletters?
We send out monthly emails with promotions and information. Sign up on our Home page.

Do you offer discounts?
Sign up for our Customer Rewards Program to earn rewards, plus have access to exclusive discounts and promotions! 

*Any/all discounts must be asked for prior to purchase. There is no “double discounting”.

Do you have gift cards?
Yes. You can purchase them for any amount you choose. Lost your gift card? We keep records of unused gift cards so we can look it up for you. Need to check your balance? You can easily do so by putting your gift card's number into the balance tracker on our Home page.

What is your return policy?

Returns (refunds or exchanges) are accepted on unused, unopened, or defective items ONLY.

ALL RETURNS (refunds or exchanges) must be accompanied by the original receipt or proof of purchase within 120 days of original purchase. Proof of purchase is considered the original receipt, Customer Profile Sales History, or Online Order Number. All merchandise must be returned in their original, unused, packaged & resalable condition. Manufacturer defects are exempt of this condition statement, to a degree of our discretion.

To read our full Return Policy, click here.

Can I special order a product you don’t carry?
If we don’t carry something, chances are we can get it for you in less than 2 weeks. We enjoy the occasional challenge of finding the odd or obscure items also. (Please Note: due to current supply chain issues, ordering & shipping times could vary as we experience delays/issues with availability of some items.)

Do you ship? And how can I place an order for supplies I need shipped?
Yes, we ship anywhere in the US. You can order online, call, or email us your order and we will get it out to you promptly. We ship USPS Priority, FedEx and UPS. 

Have a question about product use or technique?
Direct your inquiries via email to, or call 541-773-1444 to get feedback from staff. If you're on Facebook or Instagram, you can also message us via our social media pages! If we don’t have the information you're looking for, call or send us an email and we will do our best to find the answers to your questions. You can find our contact information by scrolling to the bottom of the screen.

Do you do custom framing?
We have a full-service custom framing department that does all of the work in-house. Our framers have over 75 years of experience in preserving and presenting your artwork and memories. You can visit our Custom Framing page here.

What is the average time frame for a custom framing job?
We can usually get a framing job finished within 2 weeks. We carry the largest supply of in-stock frame molding, mat board, and picture framing glass, which can expedite your framing order. (Please Note: due to supply chain issues, fulfillment time for framing jobs may vary and it could take longer than 2 weeks to complete your order.)

Can you give me a “ballpark” price for custom framing?
Our “ballpark” ranges from $20-$1,000: depending on what materials will be used, size, conservation needs, etc. The best thing to do is to bring your items in so a framer can work with you to give you an accurate price.

Do you have coupons or discounts on custom framing?
We don’t need to! Our daily pricing matches (if not beats) the big chains' claim to 50% off (or other crazy deals). Those chains inflate their everyday pricing in order to get you to come in thinking you’re saving a bundle, which is not true! Plus, we do all of our work in house – nothing gets sent out to an unknown framer.

Do you sell items for do-it-yourself framing?
We have all of the components for you to do the framing yourself: Mat cutters, frames, glass, board, tape, cleaners & hardware.